Refund policy

Last updated: 05.10.2026

We want you to be happy with your order.

We do not accept returns or exchanges if:

you ordered the wrong size or color
you changed your mind
you no longer want the item

To request help, you must:

Contact us (wellova@proton.me) within 30 days of delivery
Provide your order number
Send clear photos showing the issue (required)
Wait for confirmation from our support team

No need to return the item in most cases.

Refunds

If your claim is approved:

refunds are issued to your original payment method or store credit (depending on the situation)
replacements are produced and shipped at no extra cost
Lost packages

If your order is marked as delivered but you did not receive it, please contact us so we can investigate with the shipping carrier.